7/7/2023 0 Comments Aqua swatch![]() Pantone Inventory – Having the largest inventory besides Pantone themselves, there are very little backorders, which you know is huge.We’ll even create fabric-wrapped boards and velcro-wrap supports for presentation purposes. Custom Cut Service - We offer full service custom work including large quantity cutting of material such as illustration boards, foam boards, mats and papers.Come by and pickup your orders in 1 hour! Location - For NYC Designers & Design Studios, we're conveniently located right next to the Fashion District on 14 West 33rd Street between 5th & 6th.Huge Inventory On Hand - With over 20,000 items in stock, we got you covered!.It's essential for picking up last minute items. 1 Hour Pickup – Place the order and it will be ready waiting for your at Customer Service in 1 hour.We have overnight shipping options and ship the same day if ordered before 3 PM EST. Same Day Shipping – Working on the West Coast or anywhere else in the country? No problem.Same Day Delivery – Need rush delivery for a project? No need to take time out of your day, we'll delivery it the same day in NYC.Here Are A Few Of The Reasons You Should Work With Us: If you need to cancel an order, please contact a Stylist as soon as possible.We're a customer service obsessed family-run business with same day shipping, same day delivery in NYC, and the largest in-stock inventory of Pantone swatches in the country. After this, we begin crafting your pieces, so any cancellations beyond this period may not be possible. Please review our COM terms & conditions.Ĭustom orders may be canceled for a full refund within 24 hours of submitting the order. In specific cases where product has been reviewed and it is deemed that there has been a workroom error an exception may be made. Returns of COM product will NOT be accepted. Unless we find the error is our mistake, clients will be responsible for the cost of return shipping and is responsible for any loss or damage to the returned item. To request an order be corrected, please contact us. We can help you with that! Order free swatches to make sure you love your fabric, and contact a Stylist to find a measuring pro in your area, get guidance for measuring yourself, or for any other questions during the order process. Help us maintain our liberal return policy by ensuring your product is exactly as you’d like it before ordering. (Offer valid for 14 days after delivery date and must be replacing the originally purchased piece.) We want you to love loom and not only share your satisfaction with our quality crafted products but also share your positive experience with our friendly Stylist Satisfaction Team! If there is no easy solution and we agree the piece needs to be remade then we will discount the on-site retail remake by 50%. We usually can be creative in finding a solution. Where we can find a solution which involves us elongating a length, widening a panel or altering the piece at our factory we will do so at no added charge to you (but for shipping). ![]() ![]() If we make the piece to your specification but you measured incorrectly let us know and we will work with you to try and change the piece so it can work for you in your space. Whatever it is, we will get it right just as you ordered it (as specified on your sales order receipt). In some instances we may opt to completely remake the piece and re-ship it. That may involve us taking the piece back to our factory and reworking it until it is corrected. If we make your order to the incorrect size, use the wrong fabric or simply make a mistake based upon your specified order instructions then we will fix it at our expense. Just how seriously do we take your satisfaction. We believe you should love your home and every Loom piece in it which is why we will make every reasonable effort to ensure your satisfaction. Gift cards: Delivered to your email upon purchase.Window hardware: Ships from our partner within 10 business days.Special order fabrics usually ship within 7 business days. Fabric by the yard: In-stock fabrics ship 1-2 days after you order.Window treatments: Custom made to order and ship from Loom roman shades within 14 days, natural woven shades within 14 days and drapery within 21 days.Throw pillows, bed skirts, duvet covers, and napkins: Custom made to order and ship from Loom in about 5 business days.Below is a general breakdown of expected ship dates (not including the shipping time itself). Still, we strive to get your custom pieces to you as soon as possible. They say great things take time, and when it comes to handcrafting your custom decor, we have to agree.
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